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Device Setup

Activate eSIM on iOS

Step-by-step activation guide for iPhone and iPad devices.

Requirements

  • iPhone XS / XR or later (or iPad Pro 3rd gen+, iPad Air 3rd gen+, iPad mini 5th gen+)
  • iOS 12.1 or later (iOS 17+ recommended)
  • Stable Wi-Fi connection during activation
  • Your device must be carrier unlocked

Method 1: Scan QR Code

  1. Open the Settings app on your iPhone
  2. Tap Cellular (or Mobile Data)
  3. Tap Add eSIM or Add Cellular Plan
  4. Tap Use QR Code
  5. Point your camera at the QR code provided in your purchase confirmation email
  6. Wait for the eSIM plan to load and tap Continue
  7. Label your new plan (e.g., "Travel Data") and tap Done

Method 2: Manual Entry

  1. Open SettingsCellularAdd eSIM
  2. Tap Use QR Code, then tap Enter Details Manually
  3. Enter the SM-DP+ Address from your confirmation email
  4. Enter the Activation Code
  5. Tap Next and follow the prompts

Method 3: Direct Install Link (iOS 17.4+)

  1. Open the iPhone install link from your confirmation email on your iPhone
  2. Your iPhone will automatically open Settings and begin the eSIM setup
  3. Follow the on-screen prompts to complete activation

After Installation

  1. Go to SettingsCellular
  2. Select your new eSIM plan
  3. Turn on Data Roaming
  4. Set the eSIM as your data line if prompted
  5. You're ready to connect!

Troubleshooting

  • QR code won't scan? Try Method 2 (manual entry) or ensure you have enough screen brightness
  • No service after activation? Toggle Airplane Mode on/off and ensure Data Roaming is enabled
  • Error during installation? Restart your device and try again. Make sure you're connected to Wi-Fi
  • "eSIM cannot be added"? Ensure your iPhone is carrier-unlocked and supports eSIM
⚠️ Important: If activation fails for any reason, try restarting your mobile phone and attempt the activation again. A simple restart resolves most eSIM installation issues.