Question 1

Can I use eSIM and a physical SIM together?

Accepted Answer

Yes, most modern devices support Dual SIM with an eSIM and a physical SIM simultaneously.

Question 2

How many eSIMs can I store?

Accepted Answer

Many devices let you store multiple eSIM profiles and switch between them, but only one can be active per line.

Question 3

Do I need internet to activate?

Accepted Answer

Yes. Ensure your device is connected to Wi‑Fi during eSIM activation to download the profile.

Question 4

My plan has expired, but I haven't used all my data. What happens?

Accepted Answer

When your plan expires, any unused data will be lost. Unused data cannot be returned to your account as a balance, you cannot get a refund for this data, and you cannot transfer it to a different plan.

Question 5

Can I get a timed data plan without installing the app?

Accepted Answer

Yes, you can purchase your term data plan directly from our website without having to download our app.

Question 6

Should I activate my eSIM plan before traveling abroad?

Accepted Answer

The data plan you purchased will be activated within 5-10 minutes once you connect to the network of the local operator of the relevant country.

Question 7

My eSIM plan isn't being activated. What could be the reason?

Accepted Answer

If your purchased limited-time data plan is not activating, please check the following steps: 1) eSIM must be added to your device. 2) You must select the added eSIM as your cellular/mobile data source. 3) You must enable roaming on the added eSIM. 4) You must be connected to the local carrier's network in your country. 5) Your Wi-Fi connection must be turned off. After successfully completing all these steps, your limited-time data plan will be activated within 5-10 minutes.

Question 8

How can I view my data plan usage?

Accepted Answer

You can access the 'Term Data Plans' section on the 'My eSIM' page. From there, you can access details of your active and past purchased plans and view usage information.

Question 9

How do I enable international roaming with eSIM on my device?

Accepted Answer

To connect to the internet, you need to add the eSIM you added as a mobile data source: 1) Go to Settings - Connections - SIM Manager on your device. 2) Select the eSIM you added as a mobile data source from the Mobile Data section. (The names of these menus may vary depending on your device model.)

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