Question 1

How do I activate the eSIM?

Accepted Answer

Your eSIM will activate automatically when you consume the first byte of data in Cuba. You'll receive a QR code via email after purchase. Simply scan it in your phone settings.

Question 2

How long does the 3 Days plan last?

Accepted Answer

This plan is valid for 3 Days from the activation date. The countdown begins at first data use, not from purchase date.

Question 3

Can I use hotspot with this eSIM?

Accepted Answer

Yes, this plan supports hotspot sharing. You can share your internet connection with other devices.

Question 4

What internet speed can I expect?

Accepted Answer

You'll get 4G speeds in most areas. Actual speeds may vary based on local network coverage and congestion.

Question 5

Can I use the eSIM in multiple countries?

Accepted Answer

This plan is specific to Cuba. If you need to travel to multiple countries, we recommend regional plans.

Question 6

Can I cancel or get a refund?

Accepted Answer

You can request a full refund only before activating the eSIM. Once the eSIM is activated (when first byte of data is consumed), refunds are not possible. Please verify all details before activation.

eSIM Cuba

Download Wiiline & manage your plan

Frequently Asked Questions