Question 1

How do I activate the eSIM?

Accepted Answer

Your eSIM will activate automatically when you consume the first byte of data in Balkans. You'll receive a QR code via email after purchase. Simply scan it in your phone settings.

Question 2

How long does the 30 Days plan last?

Accepted Answer

This plan is valid for 30 Days from the activation date. The countdown begins at first data use, not from purchase date.

Question 3

Can I use hotspot with this eSIM?

Accepted Answer

Yes, this plan supports hotspot sharing. You can share your internet connection with other devices.

Question 4

What internet speed can I expect?

Accepted Answer

You'll get 4G speeds in most areas. Actual speeds may vary based on local network coverage and congestion.

Question 5

Can I use the eSIM in multiple countries?

Accepted Answer

Yes, this is a regional plan covering multiple countries in Balkans. You can use the same eSIM across all covered countries without switching cards.

Question 6

Can I cancel or get a refund?

Accepted Answer

You can request a full refund only before activating the eSIM. Once the eSIM is activated (when first byte of data is consumed), refunds are not possible. Please verify all details before activation.

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